following a delayed flight from Detroit simply because there wasn’t a working PA program( which we have been informed was FAA necessary). We reloaded on the exact same plane and flew to Dallas in excess of two hours later. ( the flight attendants had to stroll the ailes to speak). our flight was to depart at 600am. we ultimately still left at 1145am. On arriving in Dallas we have been rushed to our next gate for Denver. On arriving in Denver late afternoon, we experienced no baggage. We were instructed it would be on one of many subsequent 3 flights from Dallas.
I was distressed because of the occasion — I'd drugs in that baggage, and was most anxious about owning it delivered.
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I have been around the cell phone for three hrs endeavoring to resolve an issue in which my bag was break up open up and my possessions missing.
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The definition of buyer service at American Airways is not really described in almost any recognised phrases. It does not address The client or indicate any service whatsoever. My daughter, touring solo, had the latest knowledge of waiting in line at Heathrow so prolonged to check in that she missed the checkin by two MINUTES although the plane was for the gate for an additional forty five minutes. The agent, And that i use that term generously, needed she buy another ticket to get a later on flight in a price of an additional $300. Then proceded to inform her the seat could well be assigned for the gate. Okay, challenge settled. YOU THINK! Once the gate is assigned she goes to have her seat assigned as well as ‘AGENT’ who would not enable her on the very first flight cancelled her seat on both equally the primary and second flight after having her income! So she wasn’t off that first flight yet, THE AGENT took her off! And now she wasn’t on the next flight for which she paid out further dollars. The good thing is we ended up in interaction and she spoke which has a supervisor who introduced a seat to her. When she requested who experienced cancelled the her reservation, they explained they didn't know. This all happened inside of a 3 hour interval. She eventually boarded 15 minutes just before departure, I hope. So my partner and I contacted American Airlines to substantiate if she was able to get about the plane and who had cancelled her flight, because there was a economical transaction and no monetary transaction occurs with out a history of who developed it, a single would Believe, for accounting and theft safety uses by itself. My husband known as to start with and spoke to JAYNE FUENTES, a supervisor who following a lengthy discussion gave us NO Details. She could not inform us if my daughter bought a seat within the flight, received within the airplane, or who bungled the extra order. She really said that ‘They're open terminals and they don't sign-up who's booking or accepting payment for a seat reservation.’ That is definitely exact accounting for you. So my spouse thanked her politely for all her help at which point I mentioned JAYNE FUENTES instructed us very little she was of view it no help in any respect. Then I termed American Airways and spoke to a different supervisor, JANE Grey, a one who shouldn't be allowed to respond to telephones within a prison.
I recently flew back from Raleigh Durham to LA airport. It absolutely was 5 hrs. Of misery for me To place up which has a crying 20 month old on the flight.
I attempted to make use of a $five hundred journey voucher for your latest flight and I had been unable to do so as American Airlines refused to simply accept the voucher. Please notify vacationers to help keep their seats rather than be ripped off by these fictitious vouchers that AA offers for tourists to give up their seats.
I am incredibly upset using this service from American Airways. We had prepared a holiday vacation that we considered would start off by enjoying Outstanding service from American.
Your not enough response caused me to cancel my excursion which I advised everyone to at American.. Make sure you inform me what I do next..
Please refund by entire fare including the further $20 I paid for what you mentioned was likely to be extra place.
I've built 3 attempts to Get hold of client service via e-mails about a current Worldwide flight in which I had problems with don't just the popular seats that i did not acquire, however the Terrible client service by which my sister and I gained. She was discriminated against for staying to large to become served food since the tray couldn’t come down And so the flight attendant claimed he couldn’t feed her. Even though there have been open seats, and we could have been superior accommodated, as an alternative we were being set near the Home windows and trapped there with infants.
She was wonderful and I hope she is within the flight next spet Once i am likely back again to St Thomas Many thanks Mike